Skip to main content
TrustRadius
Google Cloud Dialogflow

Google Cloud Dialogflow
Formerly Api.ai

Overview

What is Google Cloud Dialogflow?

Dialogflow (formerly Api.ai) is a chatbot building tool, designed to give users new ways to interact with digital products by building engaging voice and text-based conversational interfaces powered by AI. Dialogflow was acquired by Google in 2019.

Read more
Recent Reviews
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing
Google Cloud Dialogflow

Google Cloud Dialogflow

N/A
Unavailable

What is Google Cloud Dialogflow?

Dialogflow (formerly Api.ai) is a chatbot building tool, designed to give users new ways to interact with digital products by building engaging voice and text-based conversational interfaces powered by AI. Dialogflow was acquired by Google in 2019.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

7 people also want pricing

Alternatives Pricing

Amazon Lex

Amazon Lex

Free
What is Amazon Lex?

AWS provides Amazon Lex, a chatbot building technology.

ManyChat

ManyChat

$10
per month
What is ManyChat?

ManyChat headquartered in San Francisco provides their chatbot building platform to deploy Facebook messenger chatbots for support and service.

Return to navigation

Product Details

What is Google Cloud Dialogflow?

Dialogflow (formerly Api.ai) is a chatbot building tool, designed to give users new ways to interact with digital products by building engaging voice and text-based conversational interfaces powered by AI.

Dialogflow was acquired by Google in 2019.

Google Cloud Dialogflow Competitors

Google Cloud Dialogflow Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Dialogflow (formerly Api.ai) is a chatbot building tool, designed to give users new ways to interact with digital products by building engaging voice and text-based conversational interfaces powered by AI. Dialogflow was acquired by Google in 2019.

Heyday AI, ORAI Robotics, and Termi are common alternatives for Google Cloud Dialogflow.

Reviewers rate Usability highest, with a score of 8.9.

The most common users of Google Cloud Dialogflow are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(25)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
May 12, 2022

Make your communication with customers flow automatically and across multiple channels

SS
Sandro Silva
IT Consultant
dormakaba (Computer Software, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
From my experience, customer service, information about merchandise withdrawal, purchases, order status, among many other requests were a problem, as customers called incorrect times, demanded time from people to identify the customer's need and then direct them to the department. correct, were the daily problems in our company. With the implementation of the chatbot on our website, and later its integration with Facebook messenger and Telegram, we were able to reduce by more than 80% the redirection of calls to the correct area, as well as a 40% reduction in calls that required basic information such as product pick-up address, company opening hours and customer service department extensions. Between the conception of this project until its release to final users, it took just over 03 months of project.
Pros and Cons
  • allows different answers for each platform, so a list menu is displayed correctly in both Facebook Messenger and Telegram
  • TTS (Text to Speech) service included in the tool
  • Automatic training after entity or Intent change is fast
  • Conversation flow has no deviations or regressions
  • Possibility to create logical test on screen and not by custom script
  • Conversation analysis report is very simple
  • Text formatting and inclusion of components with list and buttons only by custom code
Likelihood to Recommend
Indicated for those who have good knowledge of programming and coding in HTML and JSON, that is, it is not suitable for beginners or users without much technical knowledge. It is suitable for those who want to integrate with various platforms, such as Telegram, Webhat, Facebook Messenger, among others. I also recommend it to anyone who needs to create a chatbot in several languages (it is not automatic translation). Recommended to create new projects in CX environment and not in ES.
Return on Investment
  • Easy integration with communication tools like Telegram, Skype, etc.
  • Has option to create dialog by flow
  • It has a native option for audio interaction
Support Rating
7
It has complete documentation about the API, for experienced developers who are creating customized solutions such as a mobile application with a virtual assistant; also has good step-by-step tutorials for beginners. I missed a forum and a more active community, to exchange experiences, so you only need google support. On the other hand, the available documentation covers all areas of the application, such as security and confidentiality, best practices methods, and of course the existing resources in the tool, most of them with tutorials and examples.
Usability
8
Great option for small projects that fit within the free pricing limits, or that, by the nature of the project, need multiple communication channels with the end user. For more sophisticated projects, or projects that demand a greater number of users than the free plan supports, it will be necessary to involve an experienced technician in the use of this tool, this includes other services such as a webhook for integration between systems.
May 06, 2022

An accessible comprehensive tool to set up AI chatbot.

Verified User
Team Lead in Information Technology
Civic & Social Organization Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Integrating Dialogfow into the chat applications that customers use to communicate with us makes it easy to manage bookings and information delivery to our customers. it enables us to surface standard information to users without having to use up the resource of a support officer who could be working on more complicated queries, which Dialogflow can escalate.
Pros and Cons
  • Uses natural language processing.
  • Easy to pick up.
  • Able to handle many languages.
  • Some of the features are still in beta phase.
  • The languages available are still limited.
  • The advanced features may not be accessible to new users.
Likelihood to Recommend
It is very well suited for first-line queries, where the user simply seeks saved information. However, the speech to text recognition has proven to be lacking in accuracy for our disabled users.
Return on Investment
  • Saved on support officers workload.
  • After an initial set up period, it has proved itself worthy of that time.
Support Rating
8
The support team is very quick to respond and give guidance or address issues when raised.
Usability
8
It's accessible to new users, and as much as its advanced features can be complicated, it can still be implemented by those will little software development knowledge.
Return to navigation